Frequently Asked Questions
What is Spayci?
Spayci is an AI-powered 3D room planner app designed for interior design, home renovation, and space visualization. It allows users to create interactive 3D models of rooms using drag-and-drop furniture catalogs, AR scanning for real-world measurements, and AI-driven layout suggestion.
Where are you located?
Headquartered in Chennai, India. Furniture and home products shipped nationwide.
How can I contact customer support?
• Email: info@spayci.com (replies within 24 hours) • Live chat: Available on the website Mon–Sat 10 AM–6 PM IST • Phone: +91 96870 96870 (same hours)
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you track orders, save addresses, and earn loyalty points.
How do I update my email or shipping address?
Log in → My Account → Profile → Edit the relevant fields → Save.
Are your product photos accurate?
Yes, we use professional photography. Slight color variations may occur due to screen settings.
An item is out of stock. Can I be notified when it’s back?
Yes—click on the button “Notify Me When Available.” Will notify when the item becomes available.
Do you offer customization or personalization?
Some of the products can be customised, made to order. Those products are mentioned in the Shop section.
Are prices shown with or without tax?
Prices exclude sales tax. Tax is calculated at checkout based on your shipping address.
What payment methods do you accept?
• Credit/Debit cards (Visa, Mastercard, Amex) • PayPal • Phonepe / Google Pay • Pay Later options for eligible users
Is my payment information secure?
Yes—transactions are encrypted with 256-bit SSL and processed via [Stripe/PayPal/Your PSP]. We never store card details.
Can I use multiple promo codes?
Only one promo code per order unless stated otherwise.
Where do you ship?
We ship Pan India.
How long does shipping take?
Maximum 14 days minimum 8 days.
What are the shipping costs?
Calculated at checkout and rates vary according to delivery pin code, weight and distance.
Can I track my order?
Yes—once shipped, you’ll receive a tracking link via email/SMS/WhatsApp.
What is your return policy?
According to manufacture policies.
How do I start returning?
Request via Help and Support.
Who pays return shipping?
• Faulty/damaged items: We cover return shipping. • Change of mind: Customer pays return shipping unless order.
When will I get my refund?
Refunds are processed within 3 business days of receiving the return. Funds appear in 5–10 business days depending on your bank.
Can I exchange an item instead of returning?
We don’t support exchanges yet—but you can return your item as per Spayci return policy and place a new order for the product you prefer!
My order hasn’t arrived. What now?
Check tracking first. If delayed > Three days past estimate, contact support with your order number.
I received the wrong item. Help!
Reply to your order confirmation email with photos. We’ll send the correct item + a prepaid label for the wrong one.
My discount code isn’t working.
Ensure: 1. Minimum order value met 2. Code entered exactly (case-sensitive) 3. Not expired Still issues. Chat or email us with the code.
Where is my data stored?
On our secure servers in India compliant with Indian DPDP act 2023.
Will you sell my email address?
Never. We only use it for order updates and optional marketing (opt-out anytime).
What are your Terms of Service?
Full Terms are linked in the site footer.
What devices does Spayci support?
iOS 14+ (with ARKit) and Android 8+ (with ARCore). Check compatibility in your app store. LiDAR-enabled devices (e.g., iPhone 12 Pro+) offer enhanced AR tracking.
How do I get started with the app?
Download from the App Store or Google Play. Search for the name Spayci.
Do I need an account to use Spayci?
Can be used as Guest also, But AI Basic generation is one generation per user for registered user, Bundle packages of AI image generation is based on the subscription plans* (Prices can be varied due to external factors like server upgrades and bandwidth allocations).
How do I update my profile or delete my account?
Go to Profile settings → Delete account. For deletion, select "Delete Account" (we'll confirm via email; all data is removed within 30 days per Indian DPDP act 2023).
How does the AI image generation work? Can I generate images from my photos?
Yes! Upload a base image in the editor, choose your basic goal, interior styles, Colors of your choice, Budget options and Room type with our AI (powered by models like our proprietary Spayci Sparks AI Imagen) generates a variation in seconds.
Why are some generations inconsistent or low-quality?
Spayci AI is meant to inspire your design ideas. Results may vary based on prompt clarity, image complexity, or device performance.
How do I use AR to place generated images?
Tap "AR Mode," point your camera at a flat surface (floor/table), and tap to anchor it. Walk around for 360° views—scale, rotate, or animate with gestures.
Why isn't AR tracking stable?
Ensure good lighting (avoid direct sun/glare), move slowly, and use texture surfaces. If issues persist, restart the session or update your device's AR framework (ARKit/ARCore).
Does AR drain my battery quickly?
AR uses camera/GPS heavily, so sessions last 20–30 mins on full charge. Close background apps and lower screen brightness for longer use.
Is Spayci App free?
Yes—basic AI generations (1/day) and AR sessions are free. Subscription unlocks set of image generation packages* and HD exports (pricing on the packages may vary due to external factors).
What payment methods do you accept?
Apple Pay/Google Pay, credit cards (Visa/Mastercard), and PayPal. Subscriptions auto-renew; cancel anytime via your store account.
How do credits or limits work?
Free tier: 3 3D Planner models/month, AI Image generation – 1 for free basic user and Premium: Set of bundles image generations based on subscription plans*. Unused credits will not roll over.
Can I try Premium for free?
No.
Is my data safe?
Yes—images and prompts are processed on-device where possible (Spayci AI) or encrypted on secure servers in India. We comply with Indian DPDP act 2023; no data sold to third parties.
Do you use my generated images for training?
No—user content is private unless you opt-in to share for community features. Flagged inappropriate content is reviewed and removed daily.
What permissions does the app need?
Camera (for AR), storage (saves), and optional location (for geo-anchored AR). Revoke anytime in device settings.
How does the app handle ethical AI use?
We block harmful prompts (e.g., violence/hate) and watermark AI-generated images. Always review outputs for bias—report issues to support.
Why is generation slow or crashing?
Check internet (cloud AI needs it), clear cache in Settings, or restart the app.
My AR image won't load in low light. Help!
AR relies on visual tracking—try brighter areas. Update your OS for latest fixes.
App won't open or update. What now?
Force-close, check storage (min 2GB free), and reinstall if needed.
I generated something inappropriate—how do I report it?
Report in Help and support column. Our team reviews within 24 hours.
How can I contact support?
• In-app chat: 24/7 (AI-assisted, human escalation) • Email: info@spayci.com (replies in 24 hours)
Are there tutorials or tips?
Yes—Tutorials and pointers are placed in start of the app.
Can I use generated images commercially?
Personal use only.
What if the app is discontinued?
We'll notify users 90 days in advance. Export your projects anytime—no data loss.
Full Terms of Service and Privacy Policy?
Linked in Settings.
Can't find your answer? Contact us for personalized support.